Enabling The City Of Tuscaloosa Through Vision And Leadership In Technology Services and Solutions

Doug Taylor, Director Chuck Crocker, Associate Director 205-248-5050 205-349-0147 (FAX) Email Us

Our Mission

Deliver and effective and timely response to all our customers, both internal and external. Provide vision, leadership and a framework for evaluating emerging technologies and implementing proven solutions. Provide citizens, the business community and City staff with convenient access to appropriate information and services. Maintain a reliable communications and technology infrastructure on which the City of Tuscaloosa can conduct its business. Develop and maintain a technically skilled staff who are competent in current and emerging technologies. Ensure effective administration and fiscal management of the City's technology resources.

Our Principles

Business needs drive information technology solutions and IT infrastructure or projects should compliment stated business goals. Business processes should be constantly evaluated for opportunities where technology can improve service, lower costs and increase productivity. Information Technology should be managed as an asset and should adhere to ideals such as funding system replacements prior to reaching end-of-life cycles, limiting resources for "legacy systems" and investing in education and training for technical staff and end users to fully attain effectiveness of technology solutions. Implement contemporary but proven technology.  Tuscaloosa will stay abreast of emerging technological trends and will use research as well as pilot projects to fully vet and approve full scale adoption. Data should be captured once, as close to its source as possible, and should be shared among all City departments or users to avoid the administration and cost overhead of redundancy.

Our Guiding Beliefs
The Core Beliefs of the Maddox Administration serve as the business goals of the Information Technology Department as well as the City of Tuscaloosa

Western Tuscaloosa and other parts of our City who have not benefited from the economic prosperity of Tuscaloosa will again thrive both residentially and commercially. The City of Tuscaloosa will be a customer friendly environment and our work will be open, efficient and effective. Comprehensive Planning will be essential to preserving our neighborhoods, promoting economic development and ensuring a high quality of life. All Citizens will be sfe in all area of our City.  If trouble arises, whether crime, fire or act of nature, our response will be swift and effective. All children academically at-risk will have the opportunity for highly effective pre-k programs.

Some Things We Do

Manage data resources in excess of 2 Terabytes Manage technology hardware including the following: 45 Microsoft Windows Servers 7 Unix Servers 1 Linux Server Approximately 450 Computers Approximately 175 Printers Administer a core set of Enterprise Resource Planning (ERP) applications for Finance, Human Resources, Revenue and Utility Billing Administer the City's Public Safety software applications which provide the technology basis for Police, Fire and EMS services Administer the City's Municipal Court application Administer the City's Wide-Area and Local-Area networks which include over 31 physical locations Administer the City's Geographic Information System (GIS) which provides location-based services for all City functions Manage the City's IP-based and communications infrastructure, both data and voice components Manage the City's email infrastructure which houses over 1000 mailboxes and includes a data store in excess of 37 Gigabytes Manage implementation of a Voice Over IP (VOIP) telephone infrastructure that, at its completion, will provide telephone and voice-mail service to each City employee.  This System is currently serving 10 City departments and provides call center services to the City's 311 Center and Water Department.